(1) ORDERING/PAYMENT OPTIONS
Orders may be placed at our online store anytime. To place an order please place your selections in the shopping trolley, then view your cart and proceed to checkout, where you will select your payment method. Payment is currently accepted by credit card or direct deposit into our bank account. Once you have selected your payment option you will be given instructions on how to make payment to complete your order. Please make sure you fill in your email address to receive confirmation your order has been received by Shop and Crop. If you do not receive a confirmation email from Shop and Crop within 12 hours, please contact us at mail@shopandcrop.com.au.
All online credit card payments are processed by Fenton Software Pty Ltd (the company that owns Shop and Crop Online). Direct deposit and store credit may not be accepted as payment during some sales.

(2) PRICING
The customer may select the currency they wish to view prices in. All prices quoted in Australian Dollars include 10% GST.

(3) MINIMUM ORDER
The minimum order value is $15.00. Orders under $15.00 will not process.

(4) OUT OF STOCK ITEMS:
On occasions, some items in our store may be temporarily unavailable. If the item is expected within 3 working days, your order will be held over and you will be notified by email. If the item is not expected to be in stock within 4 working days, your order will be sent AS IS and we will credit the difference in price. Sorry, we do not backorder.

(5) DELIVERY TERMS
We aim to process all orders within 1-3 business days. Orders are shipped via Australia Post, but we reserve the right to select any carrier of our choice. Once your order is dispatched, you will receive an email to your registered email address. After dispatch the customer acknowledges and agrees that Shop and Crop Online cannot be held responsible for the order being "lost" in the post. We offer postal insurance at our check out for an additional cost. Customers who choose NOT to take out postal insurance do so entirely at their own risk.

(6) 3 DAY POSTAGE GUARANTEE
Your order will be dispatched within 3 business days, or your postage fee is refunded in the form of a store credit. This offer applies to orders paid for by credit card or Paypal only, and applies to customers who reside in Australia only. This offer excludes orders which contain sale/discounted item/s, kits, workshop packs, pre-order items or storage items. 

(7) CREDIT CARD PAYMENTS
Credit Card Payments are processed at the time that an order is placed. Customers acknowledge and accept that Fenton Software Pty Ltd will be the name that appears on their credit card statement, as this is the company that owns Shop and Crop Online.

(8) POSTAGE RATES
Domestic Postage is a flat rate of $6.50, to anywhere in Australia. Express Post and Registered Post are available  for an additional charge. If you wish to use these services, please indicate in the appropriate check box in Checkout. We highly recommend that customers utilise postal insurance (Registered Post) to protect their order in transit. We will not be held responsible for orders lost or damaged during transit.

(10) PRE-ORDERS
Where special pre-orders are available, items may be purchased as a pre-ordered item and will be shipped to the customer when they become available (ie. in stock). Normal postage and payment terms apply to these items. If direct deposit is selected as the payment option, payment must be received by Shop and Crop within 3 working days or the pre-order will be cancelled. Club member discount does not apply to pre-order items.
Please place pre-order items in a separate order to normal items, otherwise the order will be held over until the pre-order items arrive.

(16) ONLINE WORKSHOPS
By adding a workshop to your cart and purchasing, you agree to Shop and Crop's Terms and Conditions.  All session times are stated in NSW, Australia time. Shop and Crop does not refund or credit for missed workshops. All information given at Shop and Crop workshops remain the copyright of the instructor giving it and Shop and Crop. Credit card payment is preferred for workshop registration payments. Direct deposit orders will be held for 2 working days only. If your full payment has not been received in our bank account within 2 working days your position in the workshop will be forfeited.
To access the Online Workshops, you will be required to download and install the Shop and Crop Online Virtual Classroom. A link for this download will be provided when you enrol in a class. This software has been designed for use with Microsoft Windows (2000/XP). It may also work with older versions of Windows (e.g. Win98/ME). This software communicates with our central servers via TCP ports 3009 and 80. If you have a computer firewall, you should ensure that these outbound ports are available. Shop and Crop Online does not refund or credit for workshops missed as a result of technical problems beyond our control. This includes: customer not being able to install software, customer's hardware failure, customer's internet connection failure and customer's inability to access ports 3009/80 through their firewall. Help is available at the start of each class if you are having technical difficulties by emailing mail@shopandcrop.com.au. You are advised to log in 15 mins before your first class to ensure your installation/connection is working properly. This will allow you some time to troubleshoot any problems.
As the Internet is not reliable 100% of the time, if network problems result in a workshop being postponed, all participants will be advised of the new time by email. The workshop will be held again at this time.

(17) SHOP AND CROP SCRAPBOOKING ESCAPE 2009
Shop and Crop Scrapbooking Escape 2009 will occur 3-5 April 2009. The $165 deposit is non-refundable and will be charged on registration. If paying in full at time of registration the $165 portion of the payment is not refundable. Final payment is required by 1 February 2009. Payment plan instalments of $55.00 will be processed on your nominated credit card on the 1^st September, 1^st October, 1^st November, 1^st December, 1^st January, 1^st February. If registration is made after 30 August 08, your first instalment will be more to ‘catch up’. Declined credit card payment plan instalments will attract a $10 administration fee, and if payment is not able to be processed within 5 days, or alternative payment arrangement made, the position may be forfeited. Any registration cancellation must be advised in writing and posted to Shop and Crop Scrapbooking, PO Box 1, Wallsend NSW 2287. The $165 deposit is non-refundable, however any remaining balance paid will be refunded if a cancellation is made in writing prior to 31 January 2009.Persons under the age of 18 years are not permitted to attend. Fenton Software Pty Ltd reserves the right to cancel the event. Fenton Software Pty Ltd reserves the right to change tutors before the event if required. Club discount or any other discount does NOT apply to registration of this event.
The Client hereby indemnifies and holds safe Fenton Software Pty Ltd and its principal from and against all claims, demands, suites or causes of action arising from or in connection with the provision by Fenton Software Pty Ltd or its principal of the products and/or services described herein or in respect of any loss or damage to property of the client or any third party or in respect of any physical injury or death of the client or any third party. The client acknowledges and agrees that this indemnity and release may be pleaded as a bar to any such claim, demand, suite or cause of action aforesaid.